Please review the following guidelines carefully to ensure your return, refund, or replacement request is processed smoothly.
Core Timeframe (Non-Negotiable)
Your request must be submitted within 14 days of delivery or 30 days of order placement. We cannot accept or review any requests outside this window.
Essential Submission Step
All requests require valid proof (clear photos or videos of the issue). This is mandatory for verification—requests without proof will be automatically rejected.
Issue-Specific Solutions
Choose the appropriate resolution based on your issue:
- Eligible for Refund OR Replacement: Incorrect items, defective items, damaged/broken items, or items that do not match your order.
- Eligible for Free Shipment of Missing Items: Partial orders (detailed photos of the received package are required).
- Eligible for Replacement Only: Items with quality discrepancies (e.g., blurry printing, faded colors) that do not match the description or sample.
How to Submit
Send your request, along with your proof and order number, to our official customer service channel. We will respond within 3–5 business days.